How do I start an exchange or return?
In order to start an exchange or return, just head to the net.
To get started, all you'll need is your order number and the shipping zip code from the original order. If you don't know your order number, you can usually locate the seven digit number by searching for your order confirmation email in your inbox. If you are still not able to find it, you can contact us.
Are you trying to make a return or exchange on a order? Please find that information here!
Return and exchange timeline
If you're using a return label you've received from the net, you should see your brand new order or refund in some business days.
If you've made a return without one of our return labels, it usually takes about weeks to complete the return because we aren't able to process those until we actually receive the return shipment back on our end. For this reason, we highly recommend processing any return or exchanges at the exchanges website linked above.
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes：
Custom-order or personalised items do not have a right to 14 days refund.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Processing time: 2-7 days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Return Address:FLAT/RM 705，7/F，FA YUEN COMMERCIAL BUILDING， NO.75，FA YUEN STREET，MONG KOK，KL，HONGKONG